Frequently Asked Questions

What type of accommodation is available at The Village at Burleigh?

We offer a range of accommodation options to suit different needs, including:

• Penthouse: Spacious with ocean views, 3 bedrooms, 6 guests.
• Executive Apartments: Premium amenities, 2 bedrooms, 4 guests.
• Garden Villa: Accessible, with garden and courtyard, 2 bedrooms, 5 guests.
• Standard Apartments: Various configurations, from 1 to 3 bedrooms, accommodating up to 6 guests.

What facilities are available on-site?

The Village at Burleigh features:

• Swimming Pool: A crystal-clear pool for relaxation.
• Heated Spa: Perfect for unwinding after a day of exploring.
• BBQ Area: Enjoy outdoor dining in our landscaped gardens.
• Bike & Boogie Board Hire: Discover the local area or enjoy the waves.
• Secure Underground Parking: Peace of mind with secure parking.

What makes the Garden Villa wheelchair accessible?

The Garden Villa features a ground-floor location, wide doorways, flat flooring, and an accessible bathroom with grab rails and a roll-in shower.

What is the layout of the Garden Villa?

It includes 2 bedrooms (1 Queen bed, 2 Single beds), 2 bathrooms, and can accommodate up to 5 guests. It also offers a private garden and courtyard.

Is there parking for guests with disabilities?

It includes 2 bedrooms (1 Queen bed, 2 Single beds), 2 bathrooms, and can accommodate up to 4 guests. It also offers a private garden and courtyard.

How close is the villa to local amenities?

The Garden Villa is 150 metres from Burleigh Beach and a short walk to restaurants, cafes, and shops.

Can I request additional accessibility features?

Please contact us before your stay to discuss any specific needs or requests for additional accessibility features.

What is the booking and payment policy?

• Deposit: A $200 deposit is required to secure your booking.
• High Season: 50% of the balance due 28 days prior; full payment 14 days before arrival.
• Mid Season: 50% of the balance due 28 days prior; full payment 14 days before arrival.
• Low Season: Full balance due 7 days before arrival.
• Payment Methods: We accept Visa, MasterCard, and Amex. Merchant fees apply (Visa/MasterCard 2.2%, Amex 3.5%).

What is the cancellation policy?

• High & Mid Season: Cancellations outside 28 days receive a refund or credit minus a $50 fee. Inside 28 days forfeit all monies.
• Low Season: Cancellations outside 14 days receive a refund or credit minus a $50 fee. Inside 14 days, 50% of monies forfeited; inside 7 days, all monies forfeited.
• COVID-19: No special cancellation policies apply for COVID-19 related issues.

Can I make changes to my booking?

• Outside Cancellation Period: Changes can be made free of charge. Notify our team as soon as possible.
• Transfer Conditions: Transfers are subject to management discretion and may change.

What amenities are provided in the apartments?

All units feature:

• Fully equipped kitchens
• Air conditioning
• Ensuite bathrooms
• Flat screen TVs
• Linen provided
• Laundry facilities with washing machine and dryer

What should I know about travel insurance?

We recommend travel insurance to cover unforeseen circumstances such as weather events, event cancellations, medical expenses, and personal baggage loss or damage. Refunds will not be made due to weather conditions/events within the cancellation period.

How close is The Village at Burleigh to local attractions?

• Beach: 150 metres to Burleigh Beach.
• James Street: 50 metres to cafes, restaurants, and boutique shops.
• Woolworths & Burleigh Bowls Club: Directly across the road (20 metres).
• Burleigh Heads National Park: 200 metres.
• Theme Parks: Less than 30 minutes’ drive.
• Pacific Fair Shuttle Bus: Stop right outside our entry.

What’s the best way to get from the Gold Coast Airport to The Village Apartments at Burleigh?